Speedy Glass Etobicoke Review

Visited Oct 20, 2025 — Speedy Glass, 715 Kipling Ave

Walked in. No greeting. No acknowledgment.

Just stood there while the receptionist was on the phone, and a short, bearded man with an earpiece who I’d later find out was named Jordan chatted with two men like the front desk was his personal podcast studio.

No eye contact. No “I’ll be right with you.” Nothing. I waited around two minutes before deciding to speak up and explain I had a one o’clock appointment for the TAGS program.

Jordan’s response?
“Good for you.”
Said it like I’d just announced I won a participation ribbon at the county fair. Then he went right back to acting busy. It was weirdly aggressive, like just existing in front of him was annoying.

I sat down. I was there for the TAGS install, required by my auto insurer to help track the car in case it’s stolen. Pretty standard. But being a customer there apparently offended Jordan’s soul.

About 20 minutes later, he finally addressed me as “the girl in the black hat.” I calmly told him my name and asked for his. He hesitated, then reluctantly said Jordan. He never really spoke to me, just sort of threw words in my direction while carrying on sidebar convos with the receptionist and through his earpiece, like he was the alpha male we should all recognize.

To her credit, the red-haired receptionist stepped in and served me at the counter. Young and enthusiastic, she explained the TAG process properly and professionally. The only person there who seemed to know how to treat people.

While I waited, another woman had her car work finished, and Jordan managed to awkwardly joke about how giving him her number didn’t mean they were dating. Can’t tell if he thought he was being funny or flirty, but either way… creepy.

Then came another customer, a tall man who apparently didn’t have all his paperwork or whatever done for the TAGS install. Jordan’s tone switched from smug to straight-up rude.
“You’re the one who made the appointment.”
He spoke to the man like he was the mistake, not a customer. I was embarrassed for the guy, who rightfully left.

The technician who actually installed my TAGS was polite, though he looked like he was tiptoeing around Jordan’s mood like everyone else. He rang me up while Jordan scrolled on his phone in a chair nearby, ignoring me again, of course.

Look, I didn’t go there expecting hugs and handshakes. But the bare minimum, like eye contact, a greeting, a “thanks for coming in,” shouldn’t be out of reach.

Jordan acts like doing his job is a personal burden, and I have zero respect for him. He is very fortunate I’ve evolved enough to learn when and how to pick my battles.

You can be good at what you do, but if you make people feel small or unwelcome, you’re just another complaint waiting to happen on multiple fronts.

The owner of this Speedy is Frank Richter. I also contacted Belron Canada (parent company) at customerservice@belroncanada.com.

Jordan has to go have his ego reworked into a properly functioning human being.