Active Green+Ross Tire & Automotive Centre Review
781 The Queensway, Etobicoke, ON · Etobicoke
OCTOBER 26 2016 - UPDATED from 2 stars (see below for explaination): I changed over to this location from another Active Tire Green and Ross, because I found the service ridiculously inept. I only go to this business to change my summer tires to winter and vice versa. I left the other location because my summer tires have different sized rims, with the larger rims going in the back. Well the incompetent idiots put them on the other way. Now I've been going to the 779 Queensway location for the last 3 years and I'm having problems almost every time I switch out my summer tires to winter. One tire technician in particular was a fat screw up and he forgot to put on my spacers on the winter tires twice. Last winter, he put the tires on again without spacers. Then I asked if he had put spacers on, and he said no. The spacers were missing. They ordered new spacers and he installed them on the car. I waited there for about 3 hours of my life. This summer they took the spacers off and gave them to me in a box taped up. Today I went to change my summer tires to winter, hand them the box, and the new manager tells me the spacers are screwed up - whoever put them on, put them on incorrectly. Well, I was pissed! Active Tire says they are the "tire experts" on Twitter, and the people they hire are total morons. How hard can it be for the business to make a note on my file of all the mistakes they are making and correct them? So now I wasted a $$$$$ day off, and have to go in again for when the spacers arrive. This location is under new management so I'm giving them one more chance. I don't mind paying for the storage of my tires yearly, but I do mind the inconvenience and my vehicle riding on wheels that were not installed correctly!
UPDATE: October 31 2016: I'm giving this particular location 5 stars now, because after I complained to Active Tire Green & Ross customer service, the outcome was new spacers applied properly, winter tires put on and balanced, and storage of my summer tires for the season without any cost to me.
