Green Cleaners Review

This review was from 2016, updated with a photo of the dishonored receipt:

I had been going to Green Cleaners out of convenience for about a year and I've never experienced any problems until a few months ago. At that time there was a different owner. The owner was a young female Asian lady. I had to interact with her because they had misplaced an article of my clothing. They found it days later and I had to return to pick it up. I asked for a credit, and I received a written note for a 10% discount with her signature (see photo). Fast forward to the last 5 days. I dropped off pants to be hemmed and taken in. The hemming was $11.00 and the taking in was $10.00. Crazy right? Anyway, I proceeded. Three pants at $21.00 a pop for alteration. As I said I'm about convenience. The items were supposed to be ready on a Thursday, I stopped in to pick them up on a Friday. Two out of the three pants were found. The woman at the cash said she would contact the owner about the missing pants. The new owner of Green Cleaners in Liberty Village is William Han, and I was given his phone number. William contacted me shortly after to tell me they "found" my pants. He delivered the pants to my condo a few blocks away, but didn't honor the discount from the previous owner for the inconvenience (a$$hole). He asked for full payment of the pants he dropped off. He left and I tried on the pants. Wouldn't you know it, the pants were a half an inch shorter than the other two. If I was expecting a flood it would have been fine. I called William to tell him the pants were not like the others, he said he would pick them up and correct the error. Fast forward to today, which is Monday. William drops off the pants, apologizes and leaves. Still no discount and I have one pair of pants with a let out hem that looks different from the other two.
Apparently, they gave the hemming job to two different people, and that is why there was confusion in the first place. Why not give the job to one person? It's a small job.

So based on these experiences happening back to back, I'm in search of a new dry cleaning location. No business is perfect, but when they mess up, they should not only apologize, they should NOT have you pay for it.