Delta Hotels Toronto Review

Delta Hotels Toronto Review: “Mixed Bag of Mediocrity”

Date of Stay: December 17th, 2024
Purpose: Overnight getaway as Ambassador Elite members

We checked into the Delta Hotel Toronto for a quick overnight escape, armed with points, perks, and the promise of an upgraded experience via the BonVoy app. What we got was…a mixed bag.

The Check-In:
Let’s start with the front desk experience. Enter “Lulu,” whose long acrylic nails tapped impatiently on the counter as she uttered a monotone “Can I help you?” Smiles seemed optional—scratch that, physically painful for her. I had to politely ask her to stop tapping, as it came off as irritated. She clarified that it wasn’t her “intention.” Could’ve fooled me.

We arrived at 11:45 a.m., slightly late for our requested 11 a.m. early check-in. But Lulu denied us with a curt “Room is not ready.” So much for Ambassador Elite privileges. She did, however, give us key cards to the 46th-floor lounge at 12:15 p.m., where the food selection was limited to cookies and beverages. The views? Fantastic—CN Tower, Rogers Centre, waterfront—though it’s hard to eat scenery for lunch.

The Room (Eventually):
At 2:40 p.m.—nearly three hours after arriving—we were finally granted access to our room. We also had to insist on a late check the next day at 4pm as we deserved. Located on the 7th floor, it was large and spacious, with another great view of the CN Tower. But the charm faded fast.
• Cleanliness: Unemptied trash under the kitchenette sink. Really? Housekeeping deserves a stern talking-to.
• Lighting: Yellow-tinted bathroom lighting reminiscent of an old diner.
• Shower: Handheld showerheads—functional but far from four-star luxury. A rainforest showerhead upgrade would make a big difference.
• Tech: Two flat-screen TV that were not 4K. The one in the bedroom showed its age when my YouTube audio-video sync issues made streaming annoying.

There was also a blinking light bulb, which Lulu promised would be changed. Surprise: it never was.

Amenities:
We hit the 4th-floor hot tub, which was clean and relaxing enough—if you could tune out the echoing screams of kids in the pool. The two part weight room also looked good, but we weren’t in the mood for working out.

Dinner ended up being in the lounge (SOCO restaurant was closed for renovations, which no one mentioned in advance). While the hors d’oeuvres were adequate, the self-serve Maker’s Mark whisky was the real winner. Breakfast the next morning was standard: bacon, eggs, hash browns, and fresh fruit. Nothing to write home about, but nothing to complain about either.

The Bed:
A king-sized bed with average comfort. Fine for one night, but you’d start questioning your life choices after a few more sleeps. It lacked the lumbar support of a true luxury pillow-top mattress.

Final Thoughts:
While the views were the highlight, the service, cleanliness, and attention to detail left much to be desired. Experiences matter, and this one was a mix of highs and lows. Delta Hotel Toronto needs to sharpen its customer service and clean up its act—literally, so it can maintain its 4 star rating.

Great views don’t compensate for lackluster service. Ambassador Elite perks felt like a formality, not a reality. Would I stay here again? No.