UHN Support Services Quality & Training Review

Confusing layout, especially for a chemotherapy patient with a muddled brain, or a person who is not very ambulatory. As well, there are no available wheelchairs for such an individual. They are all in use, or reserved as the "Information Guy" so adamantly expressed. Reserved for who? Supplying wheelchairs at a hospital that gets so much money in donations and support is the very least PMH can do. The Hematology Clinic on the 2nd floor North Bldg was chaotic. They messed up our appointment time and put us with a different Oncologist without notifying us first. From the tone of the clerk towards the booking person, it's something that happens all the time. We waited for almost two hours past our scheduled appointment time. No apologizes from anyone for the lateness. Then we had to tell our story to a Nurse, Fellow, and finally the consulting Doctor. Each one parading in after the other. You really feel like just another OHIP billing in this place instead of a person.
We saw Dr. Kuruvilla for a consult after Dr. Crump had too many patient's and ditched them onto Dr. K. As an Oncologist, he proceeded to talk as though we didn't know what type of disease we were dealing with! He didn't address our knowledge level. It dawned on us that our consult with him was essentially a waste of OUR time and PARKING money, because things were being dealt with at our peripheral hospital as it should be. Only if chemo was not being tolerated, or the 6 rounds are completed and we suffered a relapse, should we be referred to his clinic for what would then be an assessment for Stem Cell Transplant. He basically earned an easy consulting fee for rehashing the same info we already knew about our particular type of cancer. FYI Princess Margaret Oncologists- you are not GOD's, and you do not save lives personally. You are a paid vehicle through which we can obtain treatment. Don't abuse your status.