Mark's Review

I ordered online a pair of Mens BIVY ICEFX Helly Tech boots size 8 on Dec 8th 2022. On Dec 20th I still hadn't received them. I called customer service and they explained to me that the item was not delivered and sent back. Why? Because the service they used called Joey Co did not read the apartment correctly. The customer service guy who was ironically called "Mark" could see that my apt was 748, but Joey Co delivery guy must have gotten confused. "It happens all the time with this delivery company " Mark said. I also didn't recieved an email from either company advising me that the shipment was no longer enroute.

So I asked Mark where could I go get the boots since they've been returned and I'll be getting a refund. He gives me a couple of locations. I call the Weston Rd Mark's WW and I give the guy on the phone the style number. The fella goes to the back and tells me he has them. I reiterate Men's black, size 8. He says yes, and he'll hold them for me. I drive 45 minutes to pick them up. They are a women's size 8. I'm a women's size 9 and the women's version of this boot is unattractive. They don't have what I asked for.

I call the Mark's WW onOrfus Rd. They have the boots in men's size 8. Time is of the essence because they close at 7pm and it's 6:25pm. I drive in congested traffic to the Orfus location just as they are shutting the caged bars around the store. I get there at 6:50pm. The boots are at the front desk. I check them out and try on my bigger foot. They fit., I buy them.

I get home and try them on again,both of them. I notice there's a theft tag on the left boot, in a not so noticable place. The three silly and sulking girls at the front counter didn't take off the theft tag!!!!!

I now have to go back to a closer Marks WW tomorrow and have them remove the theft tag. But at this point there has been too many errors and I am not giving this business my $271.00.

I don't recommend online ordering from them and using the useless Joey Co. And the sales people can't seem to do their jobs competently. It's not a big ask to ensure the order is correct and then actually remove the theft tags. It's really not.

I'll never get the time and gas I've wasted on this business back.